BUSN20017 | EFFECTIVE BUSINESS COMMUNICATION QUESTION | MANAGEMENT

Task:

Use the results of the tasks below to write a self-reflection essay on your communication strengths and weaknesses and ensure your essay meets with the requirements of the marking criteria. Remember to highlight using headings when you change from one section of the marking criteria to another.

1. 1. You are to complete 5 quizzes/tests related to effective communication skills.
   2. You need to take these tests, record your answers and your scores for each test.
   3. Use the information given in the quiz/test to determine your characteristics or effectiveness at communication with each test providing your results in both verbal and non-verbal communication.
   4. Based on the test results, evaluate your 4 key communication areas as either strengths or weaknesses.
   5. Give an example of when one key strength and a key weakness was evident in a professional business communication.
   6. Ensure that you back up your arguments using a minimum of 6 academic references.
   7. Ensure all references both in-text and in your reference list are correctly referenced using APA.

                                                                       

Please find attached

1. Communication Styles Questionnaire (attached)
2. Understanding the communication styles of team members (attached)
3. How Good Are Your Communication Skills?

Speaking, Listening, Writing, and Reading Effectively which can be found at

4. Test Your Nonverbal Communication Skills; Hear What is Not Being Said! which can found at
5. Questionnaire – Verbal Communication which can be found at

Supplementary Assessment: Self-reflection essay

Criterion	HD	D	C	P	F
Essay structured with title page showing author’s name as shown in Moodle, student number, campus, introduction, body of essay, conclusion  containing no new information, reference list (4 marks)	A highly professional essay presented with all elements included. 4	A professional essay presented with more than 6 elements included. 3	A professional essay presented but with only between 5 and 6 elements included. 2.5	An essay with only half of the necessary elements included, leaving room for greater improvement in the future. 2	An essay with less than half of the necessary elements which needs to be rectified in the future. 0 – 1
Introduction (attention-getting statement, thesis, main points to be covered, diagnostic tools to be used and applied, transition to the body of the presentation) (3 marks)	Superior articulation of the six elements of an introduction. 3	Above average articulation of the five elements of an introduction. 2.5	Clearly articulated less than four of the elements of an introduction. 2	Poor articulation of less than three of the elements of an introduction. 1.5	Introduction contained less than two of the elements of an introduction. 0
Diagnosis and Reflection Diagnostic tools were used as the basis for analysis (6 marks)	All 5 diagnostic tools were used with scores provided 6	4  diagnostic tools were used with scores provided 4.5	3 diagnostic tools were used with scores provided 4	2  diagnostic tools were used with scores provided 3	1 or no  diagnostic tools were used with scores provided                              0 – 1.5
Discussion of results of relevant diagnostic tools showing an understanding of the results and being able to apply each to their personal situation (6 marks)	All 5 diagnostic tools results were discussed 6	4 diagnostic tools results were discussed 5	3  diagnostic tools results were discussed 4	2  diagnostic tools results were discussed 3	1 or no  diagnostic tools results were discussed 0 – 2
Identification of 4 key communication areas (3 marks)	4 key communication areas were identified and relevant reasons given 3	3 key communication areas were identified and relevant reasons given  2.25	2 key communication areas were identified and relevant reasons given 1.95	1 key communication area was identified and relevant reasons given 1.5	No key communication areas were identified 0 – 1
2 recent professional interactions identified , one related to communication strength and one related to communication weakness (4 marks)	2 recent professional interactions were identified and analysed in-depth based of key areas associated with a communication strength and weakness 4	2 recent professional interactions were identified but not analysed in-depth based of key areas  associated with a communication strength and weakness     3	1 recent professional interaction was identified and analysed in-depth based of key areas  associated with a communication strength and weakness 2.5	1 recent professional interactions was identified but not analysed in-depth based of key areas  associated with a communication strength and weakness 2	No recent professional interactions were identified 0
Breadth and quality of research reflected in number and reference style of cited source material (2 marks)	6 academic sources were used. Sources are all credible. The sources were correctly referenced using APA. 2	5 academic sources. Sources are all credible. The sources were referenced using APA. 1.7	4 academic sources were used. Sources are not all credible/used in a way that was relevant. The sources were mostly referenced using APA.    1.5	3 academic sources were used. The sources were not all credible. The sources were referenced sometimes using APA. 1	Less than 3 academic sources were used. The sources were not all credible. The sources were referenced but the style was not using APA. 0
Standard of written Communication         (2 marks)	Superior written communication. 2	Above average written communication. 1.7	Average written communication. 1.5	Poorly written communication. 1	The written communication was very difficult to understand. 0