ITECH5404 | BUSINESS PROCESS ANALYTICS AND CHANGE | INFORMATION TECHNOLOGY

Overview

The purpose of this task is to provide students with practical experience in working in teams utilising process design techniques to develop an as-is process model and recommended to-be process model.

Learning Outcomes Assessed

The following course learning outcomes are assessed by completing this assessment:

K1. . Analyse and evaluate various project management methodologies utilised on IT projects.

K3. Investigate and evaluate a variety of strategies for coordinating IT project change.

S1. Apply project planning and selection techniques.

S2. Demonstrate theoretical and practical implementation of leadership, team building, and performance management approaches for IT projects.

S3. Utilise decision making and problem solving approaches to resolve and pre-empt range of problems on IT projects.

S4. Apply delegation and negotiation techniques in order to manage organisations, stakeholders, and team members on IT projects.

A1. Construct written and verbal approaches to developing and presenting IT project documentation.

A2. Implement a systems thinking approach to managing IT projects.

A3. Utilise analytical tools to model, analyses, comprehend and design business processes

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Assessment Details

Background

Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement” may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These “chains of events, activities and decisions” are called processes.

Requirements

In this assignment, you will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams will prepare a business report based on a process case study and should use their own initiative regarding any assumptions and cycle times if needed.

An electronic copy of a case study will be available from your tutor or course lecturer.

The report should contain details of the following tasks:

a). Provide a description and application of a process categorisation model (e.g. Porter or Earl).

b). Provide a description and application of the Capability Maturity Model (CMM).

c). Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes.

d). Using appropriate software, model any two (2) of the processes identified in part (c).

e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in the week lecture.

f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report.

g). Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report.

h). Draw the architecture of your BPMS. Identify and describe all it components.

A suggested template for the above report is provided. You can use it as a guideline for presenting your business report. For assistance in report writing techniques, see:

A suggested report structure is as follows.

Title page

Executive summary

Table of contents

1.0 Introduction

2.0 Business Process Modelling Report for: [insert case study name] *

2.1 Process categorisation model *

2.2 Capability maturity model *

2.3 Case function matrix *

2.4 Process Model for: [insert process name 1] *

2.5 Process Model for: [insert process name 2] *

2.6 7PGM discussion for: [insert process name 1] *

2.7 7PGM discussion for: [insert process name 2] *

2.8 Cycle time for: [insert process name 1] *

2.9 Cycle time for: [insert process name 2] *

2.10 Redesign for: [insert process name 1] *

2.11 Redesign for: [insert process name 2] *

2.12 BPMS architecture *

3.0 Conclusion

4.0 References

* denotes individual student contributions, all other sections are to be completed by the team

Tasks should be distributed evenly amongst team members. The processes in parts (d), (e), (f) and (g) should be completed by two (2) different students. Each student is required to undertake a minimum of three (3) tasks.

Each team member’s sections should be clearly labelled with their name. If this is not done, marks will be averaged across the team members.

A quality team report will demonstrate a synthesis of content, knowledge, skills and ideas acquired from lectures, tutorials and academic authors with details from the case study provided.

Academic Presentation

Team reports should be presented as a business or management style report, in accordance with:

Submission

Team reports should be submitted in electronic format by the team project leader via moodle (one per team).

Feedback

Feedback and marks will be provided in Moodle. Marks will also be available in FDL Marks.

Plagiarism:

Please refer to the Course Description for information regarding plagiarism, late assignments, extensions, and special consideration. A reminder all academic regulations can be accessed via the university’s website, see