BUSN20017 | Communication Climate Inventory | Business Management

Instructions: The statements below relate to how your supervisor and you communicate on the job.

There is no right or wrong answers. Respond honestly to the statements, using the following scale:

1 - Strongly Agree

2 - Agree

3 - Uncertain

4 - Disagree

5 - Strongly Disagree

		1.	My supervisor criticizes my work without allowing me to explain.
		1	2	3	4	5
		2.	My supervisor allows me as much creativity as possible in my job.
		1	2	3	4	5

3. My supervisor always judges the actions of his or her subordinates.

1             2              3              4              5

4. 4. My supervisor allows flexibility on the job.

1             2              3              4              5

5. My supervisor criticizes my work in the presence of others.

1             2              3              4              5

6. My supervisor is willing to try new ideas and to accept other points of view.

1             2              3              4              5

7. My supervisor believes that he or she must control how I do my work.

1             2              3              4              5

8. My supervisor understands the problems that I encounter in my job.

1             2              3              4              5

9. My supervisor is always trying to change other people's attitudes and behaviours to suit his or her own.

		1	2	3	4	5
		10. My supervisor respects my feelings and values.
		1	2	3	4	5

	11.	My supervisor always needs to be in charge of the situation.
	1	2	3	4	5
	12.	My supervisor listens to my problems with interest.
	1	2	3	4	5

13. My supervisor tries to manipulate subordinates to get what he or she wants or to make himself or herself look good.

1             2              3              4              5

14. My supervisor does not try to make me feel inferior.

1             2              3              4              5

15. I have to be careful when talking to my supervisor so that I will not be misinterpreted.

1             2              3              4              5

                                                                      

                                                                                                      

16. My supervisor participates in meetings with employees without projecting his or her higher status or power.

1             2              3              4              5

17. I seldom say what really is on my mind, because it might be twisted and distorted by my supervisor.

		1	2	3	4	5
		18. My supervisor treats me with respect.
		1	2	3	4	5

19. My supervisor seldom becomes involved in employee conflicts.

1             2              3              4              5

20. My supervisor does not have hidden motives in dealing with me.

		1	2	3	4	5
		21. My supervisor is not interested in employee problems.
		1	2	3	4	5

	22.	I feel that I can be honest and straightforward with my supervisor.
	1	2	3	4	5
	23.	My supervisor rarely offers moral support during a personal crisis.
	1	2	3	4	5

24. I feel that I can express my opinions and ideas honestly to my supervisor.

1             2              3              4              5

25. My supervisor tries to make me feel inadequate.

1             2              3              4              5

26. My supervisor defines problems so that they can be understood but does not insist that his or her subordinates agree.

1             2              3              4              5

	27.	My supervisor makes it clear that he or she is in charge.
	1	2	3	4	5
	28.	I feel free to talk to my supervisor.
	1	2	3	4	5

29. My supervisor believes that if a job is to be done right, he or she must oversee it or do it.

1             2              3              4              5

30. My supervisor defines problems and makes his or her subordinates aware of them.

		1	2	3	4	5
		31. My supervisor cannot admit that he or she makes mistakes.
		1	2	3	4	5

	32.	My supervisor tries to describe situations fairly without labelling them as good or bad.
	1	2	3	4	5
	33.	My supervisor is dogmatic; it is useless for me to voice an opposing point of view.
	1	2	3	4	5

34. My supervisor presents his or her feelings and perceptions without implying that a similar response is expected from me.

1             2              3              4              5

35. My supervisor thinks that he or she is always right.

1             2              3              4              5

36. My supervisor attempts to explain situations clearly and without personal bias.

1             2              3              4              5

SCORING AND INTERPRETATION SHEET

Instructions- Place the numbers that you assigned to each statement in the appropriate blanks. Now add them together to determine a subtotal for each climate descriptor. Place the subtotals in the proper blanks and add your scores. Place an X on the graph to indicate what your perception is of your organization or department's communication climate. Some descriptions of the terms follow. You may wish to discuss with others their own perceptions and interpretations.

Part 1: Defensive Scores

Evaluation

Neutrality

Question 1 ______________

Question 3 ______________

Question 5 _____________

Question 19 ______________

Question 21 ______________

Question 23 ______________

Subtotal ______________

Subtotal ______________

Control

Superiority

Question 7 ______________

Question 9 ______________

Question 11 _____________

Question 25 ______________

Question 27 ______________

Question 29 ______________

Subtotal ______________

Subtotal ______________

Strategy

Certainty

Question 13 ______________

Question 15 ______________

Question 17 ______________

Question 31 ______________

Question 33 ______________

Question 35 ______________

Subtotal _____________

Subtotal ______________

Subtotal for Defensive Scores

Evaluation ______________

Control ______________

Strategy ______________

Neutrality ______________

Superiority ______________

Certainty ______________

Total ______________

Defensive Scale

Defensive, 18-40

Defensive to Neutral, 41-55

Neutral to Supportive, 56-69

Supportive, 70-90

Part II: Supportive Scores

Provisionalism                                   Spontaneity

Question 2 ______________

Question 4 ______________

Question 6 _____________

Question 20 ______________

Question 22 ______________

Question 24 _____________

Subtotal _____________

Sub total ______________

Empathy

Problem Orientation

Question 8 ______________

Question 10 ______________

Question 12 ______________

Question 26 ______________

Question 28 ______________

Question 30 ______________

Subtotal _____________

Sub total ______________

Equality

Description

Question 14 ______________

Question 16 ______________

Question 18 _____________

Question 32 ______________

Question 34 ______________

Question 36 ______________

Subtotal _____________

Subtotal ______________

Subtotals for Supportive Scores

Provisionalism ______________

Empathy ______________

Equality ______________

Spontaneity ______________

Problem Orientation ______________

Description ______________

Total ______________

Supportive Scale

Supportive, 18-40

Supportive to Neutral, 41-55

Neutral to Defensive, 56-69

Defensive, 70-90

EXPLORING SUPPORTIVE AND DEFENSIVE

Defensive Climate

Questions 1, 3, 5 ------- Evaluation

Questions 7, 9, 11 ----- Control

Questions 13, 15, 17 - Strategy

Questions 19, 21, 23 - Neutrality

Questions 25, 27, 29 - Superiority

Questions 31, 33, 35 - Certainty

Supportive Climate

Questions 2, 4, 6 -------Provisionalism

Questions 8, 10, 12 --- Empathy

Questions 14, 16, 18 - Equality

Questions 20, 22, 24 - Spontaneity

Questions 26, 28, 30 - Problem Orientation

Questions 32, 34, 36 - Description