Tutorial for Week 10

1.  Readings:

Mandatory Readings

• Kerzner Chapter 20.0-20.8, & 21.0-21.4;

• PMI Implementing Organizational PM PM Appendices X2 & X3;

• PMI Managing Change Chapter 6;

Make sure you have done the readings.

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• Answer following Questions to reflect and assist in your Portfolio
• How do you describe ‘Continuous Improvement?
• In your own life, give an example where you have continuous improvement. What is quality? And how does continuous improvement impact on quality? Describe the history for the quality movement.
• How do you ensure quality in what you do in life?
• Describe the processes you have introduced to ensure you deliver quality.